If you wish to make a change to your policy you must contact your insurance broker / intermediary (distributor). Their contact details can be found here.
We are committed to providing our policyholders with the best possible customer service after you have taken out a policy with one of our distributors. This is achieved through ongoing governance of our distributors, our claims service and general day to day processes and procedures.
Policy Wordings and IPIDS
Contact your insurance broker / intermediary if your policy was taken out or renewed before the dates shown below. Their contact details can be found here.
boom Private Car
Policy taken out or renewed on or after March 2025
Policy - Click here
IPID - Click here
U Drive Private Car
Policy taken out or renewed on or after October 2023
Policy - Click here
IPID - Click here
Dayinsure Short Term
Policy - Click here
IPID - Click here
Private Car - other brands
No Claims Bonus Average Scale and Stepback
We are required by the Competitions and Markets Authority (CMA) to make you aware of our average No Claims Bonus percentages and Step Back Scale if you have a claim. This is updated annually and is provided to you by your insurance broker/intermediary within your document set.
Travelling Abroad
When you travel make sure that you have the correct insurance in place for the country you are travelling to - this is your responsibility. Do take your insurance documents with you.
Minimum compulsory insurance
Our policies provide the minimum cover required by law to use your vehicle in the following countries: European Union; Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
And: Andorra, Bosnia and Herzegovina, Gibraltar, Iceland, Liechtenstein, Monaco, Montenegro, Norway, San Marino, Serbia and Switzerland.
Important:
-You do not need a Green Card to travel to these countries.
-Your vehicle is not covered for loss or damage when in these countries.
-You are not insured if you travel to a country not stated above.
-You will have to arrange separate insurance cover to drive in any country that is not stated above.
-Full policy cover for a specified period of time may be available depending on your policy wording. Talk to your insurance broker/ intermediary if you have any questions about this.