Unhappy With Our Service?
Mulsanne Insurance Company aim to provide a high standard of service that will leave no cause for complaint.
Unhappy with our service or a claim
If you are unhappy with the service we have provided or a claim please contact us:
Email: help@mulsanneinsurance.com
Call: 0344 573 1241
Post: Mulsanne Complaints Team, Mulsanne Insurance Company Limited, Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire, CW6 9UY.
Quote your policy number (shown on your certificate of motor insurance or schedule) or claim number and give us full details of your complaint.
How long will the investigation take?
We will carry out the investigation within two weeks of receiving your complaint. If we do not think we will be able to complete the investigation within two weeks, we will write to you telling you when we expect to be able to reply. If, at four weeks, we are not able to respond to your complaint, we will write to you again explaining what your rights are.
What happens at the end of the investigation?
A final response letter will be with you within a maximum of eight weeks, which will explain the outcome of the enquiries and, if applicable, set out our proposals to resolve the issue.
What if I remain dissatisfied?
Should you remain dissatisfied having received your final response, you may be able to take your complaint to the Financial Ombudsman Service (FOS). Their address is The Financial Ombudsman Service, Exchange Tower, London; E14 9SR. You may also find their details at www.financial-ombudsman.org.uk